HourMemo Support
For help with work records, backups, exports or Pro, email support@woaifx.com. Include your app version, iOS version and a short description. Avoid sending private work content unless it is needed.
Common questions
How do I restore Pro?
Open Settings → Subscribe Now (or View Pro plan) → Restore Purchases, using the Apple Account that bought the subscription.
How do I save or restore a complete backup?
Open Settings → Backup and restore. A complete backup includes records, people, jobs, reminders and photos, including Recently Deleted. Restoring replaces the current ledger after the package is checked; a local recovery copy of current data is retained. Subscription, analytics permission and unsaved drafts stay on the device.
What is Recently Deleted?
Deleted records and photos can be restored for 30 days. After 30 days, they are removed when the app next performs maintenance. Until then, they are included in a complete backup.
Can I change currency?
Choose it in Work Habits before creating records. HourMemo uses one currency per ledger; once any record exists, currency is locked so historical amounts keep their meaning. It never converts amounts with exchange rates.
Is Excel a backup?
No. An Excel export is a report and cannot be imported to restore your data. Use Backup and restore for a complete restorable package.
How do I control analytics or request deletion?
Usage analytics is off by default. You can allow it or change the choice in Settings at any time. You can delete local data in the app. For privacy requests, email support and read the Privacy Policy.
Why can’t I add another project?
Free allows one active project. Archive a finished project to release the slot, or choose Pro for multiple active projects. Your history remains available.
Before you remove the app
Save a complete backup first if you need to keep records, photos and reminders. Removing HourMemo can remove local work content; deleting the app does not cancel an Apple subscription.